Option A – Full Payment

Pay the full seasonal contract amount at registration.

Option B – Two Equal Installments

There are no additional fees, financing charges, or interest associated with the two-installment payment option.

If payment is not received by the applicable due date, the Company may issue reminder notices and temporarily suspend services until the account is brought current.

A $25 administrative fee may apply to reinstate suspended accounts.

3. Preparing Your Property for Service

For the safety of our operators and protection of your property, please ensure all work areas remain clear and accessible.

Customers are responsible for :

Hidden or protruding objects including, but not limited to:

must be clearly identified using visible markers. 

Customers are responsible for informing the Company of any fixed structures or hazards located near the driveway edge. 

While route markers may be installed by the Company, the Company cannot accept responsibility for damage to hidden, buried, unmarked, or undisclosed objects .

Customers acknowledge that snow may be stored on lawns, boulevard areas, driveway edges, or other suitable locations on the property as reasonably required to perform snow removal services.

Adequate snow storage space must remain available throughout the season.

4. Property Damage

We take pride in treating every customer's property with care and respect. Our operators make every reasonable effort to avoid damage while providing snow removal services. 

However, winter conditions, limited visibility, hidden obstacles, and the nature of snow removal equipment create risks that cannot always be eliminated. 

If you believe damage has occurred, please notify us promptly. 

Property damage claims should be reported within seven (7) days of discovery and no later than April 15 of the active winter season. Claims submitted after this deadline may be rejected if the cause cannot be reasonably verified. 

Repairs will be completed within a reasonable timeframe; however, exact matching of colours, materials, textures, or aging conditions cannot be guaranteed. 

Customers may be asked to provide manufacturer or installer information if available. 

5. City Plow Debris 

We will make reasonable efforts to remove snow deposited across driveway entrances by City road plows. 

Sidewalk plow debris is not included as a standard service. 

Where municipal sidewalk-clearing operations create additional accumulations, removal may be provided at the Company's discretion based on weather conditions, route schedules, and equipment availability. 

6. Service Limitations, Liability & Safety 

We are committed to providing reliable service while minimizing inconvenience and property damage wherever possible. 

Our operators exercise care and caution while servicing every property. However, snow removal operations involve heavy machinery, reduced visibility, hidden obstacles, winter weather conditions, and snow storage requirements that are not always within our control. 

For these reasons, the Company cannot be responsible for: 

If a customer believes damage has occurred, we encourage them to contact us promptly. Legitimate concerns will always be investigated fairly and professionally. 

Additional service limitations include: 

If a vehicle remains parked in the driveway during service, only accessible areas will be cleared. Return visits for moved vehicles are not guaranteed and may be subject to an additional charge. 

The Company reserves the right to postpone, modify, or refuse service where conditions are considered unsafe for customers, staff, equipment, or surrounding property. 

7. Optional Hand-Shovelling Service 

Customers may add seasonal hand-shovelling service for an additional fee. 

Where purchased, service may include: 

Walkway service may be completed separately from driveway clearing and may occur several hours after snowfall has ended depending on route schedules and weather conditions. 

This service does not include: 

8. Service Cancellation 

Customers may cancel service before winter operations begin. 

A minimum cancellation fee of $100 will apply to cover: 

Once winter operations have begun, seasonal contracts become non-refundable except where required by law or where a material service failure by the Company can be demonstrated. 

If the property is sold during the season, the agreement may be transferred to the new homeowner upon approval by the Company. Refunds will not be issued solely due to the sale, rental, or change of occupancy of the property. 

9. Snow Markers 

Snow markers may be installed to assist operators in identifying driveway boundaries. 

Markers remain the property of Stittsville Snow Removals. 

Lost, discarded, or intentionally removed markers may result in a replacement fee of $20 per marker. 

10. After-Season Support 

Following March 31, customers may continue to request snow clearing service. 

If a snowfall event of 5 cm or more occurs after the regular season, customers may contact us by phone, text, or email to request service. 

The Company will announce any applicable post-season service fees through customer communications. 

The charge for post-season residential service will not exceed $25 per event unless otherwise agreed in advance. 

Participation in post-season service remains optional. 

11. Emergency Assistance Service 

We understand unexpected situations arise during winter. 

Customers with active contracts may request emergency assistance where immediate driveway access is required. 

Where staff and equipment are available, we will make reasonable efforts to dispatch assistance as quickly as possible. 

Emergency requests are handled on a best-effort basis and are not guaranteed. Response times vary depending on weather conditions, route commitments, safety considerations, and equipment availability. 

12. Discounts & Referral Program 

The Company may offer: 

Referral discounts and eligibility requirements will be communicated separately. 

Shared Driveway: A driveway physically shared by two neighbouring properties. Shared driveway pricing is available when both neighbouring households are enrolled in snow removal service with Stittsville Snow Removals. 

Unless otherwise specified, the total combined discount applied to a contract may not exceed 20% of the regular seasonal contract price. 

13. Electronic Communications 

By providing an email address and/or mobile phone number, customers consent to receiving communications electronically. 

This may include: 

Customers are responsible for ensuring that their contact information remains accurate and current throughout the contract term. 

Existing customers may receive renewal invitations, loyalty offers, and seasonal contract reminders for future service periods. 

14. Customer Acknowledgment 

By purchasing services from Stittsville Snow Removals, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. 

 
 
Thank you for choosing Stittsville Snow Removals! 

We're committed to making your winter as easy and stress-free as possible. Our team is ready to provide you with reliable and professional service, ensuring your driveway is cleared so you can focus on what matters most.  

! We look forward to serving you this winter ! 

Stress-Free Winters Start Here ❄️