Privacy policy

STITTSVILLE SNOW REMOVALS

Effective Date: Aug 2026 

At Stittsville Snow Removals, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how we communicate with you while providing our services .

By submitting information to us, requesting a quote, registering for service, or communicating with us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

To provide quotes, snow removal services, billing, customer support, and account administration, we may collect personal information such as your name, service address, phone number, email address, referral information, service history, payment history, and any other information you voluntarily provide to us.

We collect only the information reasonably necessary to provide our services and operate our business.

2. How We Use Your Information

The information we collect may be used to:

• Prepare quotes and service agreements

• Schedule and deliver services

• Process payments

• Maintain customer records

• Send invoices and receipts

• Provide service updates and snow alerts

• Administer referral programs and discounts

• Respond to customer inquiries

• Improve our operations and customer service

• Communicate with customers regarding renewals, seasonal services, and special offers

3. Customer Photos

In the course of providing our services, we may take photographs of driveways, snow accumulations, property markers, obstacles, service areas, completed work, or property conditions .

These photographs may be used for quoting, route planning, service documentation, quality control, training, resolving customer concerns, investigating damage claims, and improving operational efficiency .

Photographs are collected and retained solely for legitimate business purposes. Where photographs contain identifiable personal information, they will be handled in accordance with this Privacy Policy.

4. Communications

By providing your phone number and/or email address, you consent to receiving communications related to our services.

These communications may include quotes, service agreements, invoices, receipts, payment reminders, snow event notifications, service updates, referral program information, renewal notices, seasonal promotions, and other relevant business communications.

You may request to stop receiving promotional communications at any time. However, service-related communications required to administer active services or accounts may still be sent when necessary.

5. Payments and Information Security

We take reasonable measures to safeguard personal information against unauthorized access, disclosure, misuse, loss, or alteration.

Payments may be processed through third-party financial institutions or payment service providers. Stittsville Snow Removals does not store customer credit card information.

Personal information may be stored electronically or in paper records and may be maintained by trusted service providers acting on our behalf for legitimate business purposes.

While no method of transmission or storage can guarantee complete security, we use reasonable safeguards and reputable service providers to help protect customer information.

6. Sharing Information

From time to time, it may be necessary for Stittsville Snow Removals to share limited customer information in order to provide services, process payments, comply with legal requirements, or support normal business operations.

We only share information for legitimate business purposes and take reasonable steps to protect customer privacy.

7. Retention of Information

Customer information may be retained for as long as reasonably necessary to provide services, maintain business and accounting records, administer customer accounts, resolve disputes, comply with legal obligations, and facilitate future service renewals.

Information that is no longer required will be removed or securely disposed of when practical and appropriate.

8. Access to Personal Information

You may request access to the personal information we maintain about you and may request corrections to information that is inaccurate or incomplete.

Requests for access or correction may be submitted using the contact information provided below. We will respond within a reasonable timeframe and in accordance with applicable privacy laws.

9. Changes to This Policy

Stittsville Snow Removals may update this Privacy Policy from time to time.

Any revised version will replace previous versions and become effective upon publication on our website or through other appropriate business channels.

10. Privacy Contact

Questions regarding this Privacy Policy or requests relating to your personal information may be directed to :

Privacy Officer 
Stittsville Snow Removals

Phone: (613) 879-0012

Email: info@stittsnow.ca

Website: www.stittsnow.ca

Last Updated: August 2026